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Anja M

1 reviews | Active since Jan 2014

03 Sept 2018, 19:35

WASP Services MTN

About an half an hour ago, I started getting sms's that welcomed me to their paid content service or WASP. I DID NOT EVEN SUBSCRIBE TO THESE SERVICES! It must be 10 or more of these sms's saying that I am now subscribed, that came through on my cellphone and it keeps on coming!! I am losing data and I will lose airtime per day as well!

I phoned MTN immediately and the only thing they could offer is to remove the WASP's that I was, without consent!, already subscribed to but they cannot ward off future subscriptions! These things keep on coming through. From candypop, Mobitool, MediaNet, BeeGame from BeeCell, Media Net Pay to Poptv and access to live results & sports news etc and all of these sms's shows it is from MTN! You pay per DAY, R2, R7, R10/ day!!

What is MTN going to do? I am quite fed up. I am a client of MTN for 16 years now and after 16 years I am opting to go over to Vodacom.

Why are MTN allowing this to happen to their clients? I don't feel like a valued customer!

Please fix this, MTN? My hard earned money can't just be taken! Billing someone for a service they did not subscribe to can't be legal, can it?

Very disappointed.

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Replies (1)
AM
Anja M's update04 Sept 2018, 09:57
Reviewer Update
MTN Thank you for responding and telling me how to remove the WASP services from my profile. The point however is: this should not have happened in the first place! I did not subscribe to any of the WASP subscriptions. It came through on it's own which is highly unsettling. How can MTN's system just allow this to happen.?The customer has no control over it? I received 25 SMS's through out the night and this morning. I did not sleep at all! I am really disappointed in this kind of service.