WASP Services
Caught out twice in the last 18 months for content services that my network provider (MTN) could not provide any details on. No record of me ever subscribing to it. Therefore no grounds to follow up with WASP service provider.
But the bigger issue here is, I did a debit order with MTN as a matter on connivance 15 years ago to pay for calls and data. I did not think its fair that they can deduct 3rd party charges based on a list. I never had these issues before but now it seems that MTN can deduct funds from my account without my acknowledgement (No proof was ever given that I subscribed).
My opinion, this is ********* behavior and a shady way of generating income!
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MTN South Africa's replyOfficial
05 Dec 2017, 14:24Good day Sumesh.
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an "enabler" to the WASP’s by making the network platform available and providing a payment gateway.
In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure.
MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa via www.waspa.org.za.
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,
MTN South Africa's reply05 Dec 2017, 14:24
Official
Good day Sumesh.
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an "enabler" to the WASP’s by making the network platform available and providing a payment gateway.
In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure.
MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa via www.waspa.org.za.
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,