Was that too much to ask? Just wanted better deal and good business for mtn

I am relatively new to MTN having canceled all my contracts with Cell C. And I am looking forward for a long relationship with MTN. I app**** and qualified for a 50gb data deal, thank you. I still havent paid the 1st premium which is scheduled to go off only this Friday. However, I noticed that the 50gb deal will not do for me so I called in MTN for a possible migration to a better deal. The 1st agent was helpful and friendly, the 2nd agent and supposedly the 2nd last before the migration department was also helpful and friendly. The 3rd, at the migration department by the name Samkeliswe or Samkeliwe was just not eager to help, she did not even ask security questions like the other 2. I told her my issue and she just said hold let me transfer you to the right department. But that was not the right department she transfered me to, she transferred me back to the main menu. Was that too much to ask?