lA
lynette A
1 reviews | Active since Dec 2013
22 Mar 2016, 23:24
was not acknowledged maybe because of appearance.
After having dinner we decided to get our upgrades. when we entered the shop there was no customers but us and funny enough not one staff member asked us anything they didnt bother looking at us they just continued doing there own thing sitting on there cell phones.I was really disgustested because my husband and i both work for big companys where customer service is our number 1 priority. I think your managment should really put use all on customer service training& neks time dont look at peoples clothes and how they look u never know who you dealing with. (21 march )
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Replies (1)MTN South Africa's replyOfficial
23 Mar 2016, 07:11Hello lynette.abrahams,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to management team to investigate service at the store mentioned above. The matter will be dealt with on an internal basis and staff will be updated.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to management team to investigate service at the store mentioned above. The matter will be dealt with on an internal basis and staff will be updated.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
MTN South Africa's reply23 Mar 2016, 07:11
Official
Hello lynette.abrahams,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to management team to investigate service at the store mentioned above. The matter will be dealt with on an internal basis and staff will be updated.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to management team to investigate service at the store mentioned above. The matter will be dealt with on an internal basis and staff will be updated.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
