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nhlanhla D

1 reviews | Active since Jul 2015

24 Jul 2015, 15:51

was never notified with the status of my account.

i have a contract with mtn, i took a a laptop in 2013 and at the same year i lost my job and notified mtn. But now i am working since october 2014. i been trying to call mtn on the number 011 912 300 but no one pick up the to make arrangement a pay off the erreas amount.i nver had a call from MTN with the status of my account.<br> <br> i received a call from att advising me that MTN has hended over my account to them without infoming me with the status of my account so that i can make arrangement and settle the account. They have cancelled my contract without them informing me witht the status of my account.

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Aug 2015, 14:21
Official
Hello Mshinpop,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Would you please respond to the email that we have sent you so that we assist you accordingly.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
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