Was MTN's Black Friday data deals a hoax?

I signed up online for MTN's R199pm 20gb/pm black Friday data deal 24/11/2017 hoping to avoid queuing at malls etc I was given a reference number for my application and the email stipulated I would be contacted within 24hrs, 1 week went by no call, I had to DM their twitter account asking what the hell is going on, finally received a call a few hours later.

The lady seemed very nice, asking a bunch of security/verification questions as I am a new customer, which is fine. She told me someone would contact me within the hour to finalize everything. No call for two days, once again DM'd MTNs twitter, received a call a few hours later asking the same security questions etc, after recieved an email to submit the requisite documents.(ID/bank statement etc).

As of today 08/12/2017 received no valid information about the status of this contract and why there is such a massive delay. I cancelled my mobile data account with axxess.co.za on black Friday fully expecting this contract to be active. Nobody at MTNs call center can help me because they know absolutely nothing about online sales. However I was given the SUPERVISOR of MTN online sales email address yesterday, Nosipho Khoza, sent her an email. NO REPLY.

I don't understand, does MTN not want business? I thought Vodacom was but this is just a new level of horrible service.