ST
Shudufhadzo T

1 reviews | Active since Nov 2015

13 Nov 2015, 09:00

Was handed over to the credit bereuw

I've been paying faithfully paying cellphone contract for 24 months and I called to cancil the contract on the expiry date and was told it has been canceled and after 5 months I reaceved an email stating that I've been handed over to the credit bereue and need to pay R9000 within 10 days.<br> I do not know for what and when I call mtn they keep telling me that legal team will contact me but they never call. I was never notified of any areas in my account no letter no phone call from mtn. Who does this to their customer. I don't even know what to do now.I regret doing business with mtn.

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Nov 2015, 22:45
Official
Hello Nmungomeni,

Thank you for sharing these concerns with us via the Hello Peter website.

Please accept our apologies for the challenges that have been created. We will assess the matter and resolve as soon as possible.

Rest assured, it is not our intention to displease you. We look forward to improving.

Kind regards,
MTN SA