FW
Francina W
1 reviews | Active since Jun 2015
27 Jun 2015, 09:38
Warrenty
I booked my phone in for a warrenty claim on 8/04/2015 as the phone does not keep the battery life when it was charged. The documents I signed at the wesrgate branch clearly states the simcard and memory cards need to be removed - which I did. The claim was rejected due to the memory card not being in the phone. I went to the branch on 8/5/2015 to find this out, I was not even contacted. After sending e-mails to the hvrc department I was just informed that my phone would be send back to me without being repaired. As of today I still not have my phone back...
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MTN South Africa's replyOfficial
09 Jul 2015, 14:29Hello Rwillemse156,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Please note that if the memory card cam with the phone, it had to be returned as well because when a phone is returned or a warranty as*****t, it must be sent in with the box and everything it came with.
In order for us to revisit the repairs, we would require you to book the handset in again and have the store mark it for urgent attention as it has been in for repairs on a prior occasion.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Please note that if the memory card cam with the phone, it had to be returned as well because when a phone is returned or a warranty as*****t, it must be sent in with the box and everything it came with.
In order for us to revisit the repairs, we would require you to book the handset in again and have the store mark it for urgent attention as it has been in for repairs on a prior occasion.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply09 Jul 2015, 14:29
Official
Hello Rwillemse156,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Please note that if the memory card cam with the phone, it had to be returned as well because when a phone is returned or a warranty as*****t, it must be sent in with the box and everything it came with.
In order for us to revisit the repairs, we would require you to book the handset in again and have the store mark it for urgent attention as it has been in for repairs on a prior occasion.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Please note that if the memory card cam with the phone, it had to be returned as well because when a phone is returned or a warranty as*****t, it must be sent in with the box and everything it came with.
In order for us to revisit the repairs, we would require you to book the handset in again and have the store mark it for urgent attention as it has been in for repairs on a prior occasion.
Thank you
Wenzile Masina
REQ:***
Best regards,