1 reviews | Active since Jan 2016
Warranty Void because of a scratch on phone
<p>I recently upgraded and after 3 months a red line appeared on the phones screen. I went to take it in to the nearest branch as I upgraded through the online process. The guy that assisted me told me that I'd have to book it in for a repair because there's a scratch on the back of the phone so the warranty will be rejected instantly . I work in retail and send things in for warranty all the time. This is *******. The phone has a warranty card in the box that says 24 months warranty for the handset and 12 months on accessories. What's the point if something so stupid voids the warranty. How is something supposed to remain the same after 20months of use. I'm disappointed I have never gotten good service from mtn. I recently lost my upgrade bonus data because I went into store to do a sim swop and it wasn't ricad. This is my last contract with mtn</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Been advised of the outcome isn't going to make this line on my screen go away. Terrible service as expected. I won't be paying this contract till this is resolved. I have to pay R850 a month for bad service. I need this fixed. That's the problem. Getting told it's warranty void because of a mark on the handset. I have to keep it spotless for 2 years. That won't happen. Like I said I work in retail. We send things in for warranty regardless.
Been advised of the outcome isn't going to make this line on my screen go away. Terrible service as expected. I won't be paying this contract till this is resolved. I have to pay R850 a month for bad service. I need this fixed. That's the problem. Getting told it's warranty void because of a mark on the handset. I have to keep it spotless for 2 years. That won't happen. Like I said I work in retail. We send things in for warranty regardless.