1 reviews | Active since Nov 2016
Warranty Void
<p>I took an iPhone 6S on contract in November 2015 and it stopped working towards the end of October 2016. I tried to book it for repairs but was told that I would have to pay for it because my screen is cracked, so no more warranty. I understand that the screen is not under warranty but why do I have to pay for everything else when my phone is still under warranty? So basically now I have to keep paying for this coming year for the phone that does not work.</p>
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the details of the handset have been left out i.e. the job card number or the IMEI for the handset in question under the Review Information section for us to view the history of repairs and advice accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the details of the handset have been left out i.e. the job card number or the IMEI for the handset in question under the Review Information section for us to view the history of repairs and advice accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
IMEI
********** ********** 6
IMEI
********** ********** 6
I was hoping for a response....
I was hoping for a response....