Warranty Replacement Problems
I upgraded a contract and received a new iPhone 6 along with a data/voice bundle. I've had a lot of problems with the phone randomly restarting. I took it in to the MTN store o bought it from and they said it needs to be assessed at the High Volume Repair centre before it can be replaced under warranty. Now the 'run around' starts.they claim the store didn't complete the paperwork so refuse to assess the phone. All nonsense. Now I've had no phone for over 2weeks but I'll certainly be billed. **** service, annoying and unacceptable. I want a replacement phone immediately and a refund for the time I've had no device or service.
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MTN South Africa's replyOfficial
09 Mar 2015, 11:14Hello mkersten,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply09 Mar 2015, 11:14
Official
Hello mkersten,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,