1 reviews | Active since Jan 2016
Warranty issue
<p>2 weeks ago I wrote a complaint about a pink line across my screen and the guy at greenstone telling me I'd have to pay to get it fixed caused of a small scratch on the back. I still haven't heard anything. They only gave me the 20gb data that I lost beacuase my sim wasn't ricad properly at this same branch. I'm paying R850 a month and this line across the screen is a joke. So much for the 24 month warranty they come with. </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that this is a standard business rule that, if a quote is rejected, there is R330.00 admin fee charged. This is applicable when the repair quote is rejected by a client. These charges are applicable when the Customer (“you”) has instructed MTN to assess the Device, which by necessity requires certain services to be performed by MTN for the purposes of assessing the fault/damage in order to validate warranty or provide you with a quotation for the costs of repairs to the device.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that this is a standard business rule that, if a quote is rejected, there is R330.00 admin fee charged. This is applicable when the repair quote is rejected by a client. These charges are applicable when the Customer (“you”) has instructed MTN to assess the Device, which by necessity requires certain services to be performed by MTN for the purposes of assessing the fault/damage in order to validate warranty or provide you with a quotation for the costs of repairs to the device.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
Why must I pay for something that is apparently happening to all these phones?? What's the use it having a 2 year warranty. Yet they tell me I must pay because there's a mark on it. Like really if this is the case I want to cancel my contract I refuse to pay so much yet you can't even uphold the warranty.
Why must I pay for something that is apparently happening to all these phones?? What's the use it having a 2 year warranty. Yet they tell me I must pay because there's a mark on it. Like really if this is the case I want to cancel my contract I refuse to pay so much yet you can't even uphold the warranty.