MF
Mickey F
1 reviews | Active since May 2015
27 May 2015, 09:22
warranty issue
Why must a service fee of R330.00 be paid if their is a warranty problem with the phone and I find it pathetic that this fee must be paid before they release the phone at the repair centre. I could see the poor people working at the branch felt embarrassed to notify me about this new policy that came into practise November 2014. I also find it very odd that you must give your charger with when you hand in your phone for warranty repairs- Is this just a way to make it to difficult for customers to do a warranty claim.<br> <br> Mickey<br>
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Replies (1)
MTN South Africa's replyOfficial
01 Jun 2015, 13:01Hello Mickfer,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that If you discover any fault or defect in the Mobile Device within first 6 months of receiving it, you may return the Mobile Device to MTN SP for a warranty assessment or repair.
However, the mobile devise needs to be in the same condition and packaging as it was delivered to you, along with the proof of purchase
(the invoice and proof of delivery waybill documents).
Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that If you discover any fault or defect in the Mobile Device within first 6 months of receiving it, you may return the Mobile Device to MTN SP for a warranty assessment or repair.
However, the mobile devise needs to be in the same condition and packaging as it was delivered to you, along with the proof of purchase
(the invoice and proof of delivery waybill documents).
Regards
Zelephi
REQ:***
Best regards,
MTN South Africa's reply01 Jun 2015, 13:01
Official
Hello Mickfer,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that If you discover any fault or defect in the Mobile Device within first 6 months of receiving it, you may return the Mobile Device to MTN SP for a warranty assessment or repair.
However, the mobile devise needs to be in the same condition and packaging as it was delivered to you, along with the proof of purchase
(the invoice and proof of delivery waybill documents).
Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that If you discover any fault or defect in the Mobile Device within first 6 months of receiving it, you may return the Mobile Device to MTN SP for a warranty assessment or repair.
However, the mobile devise needs to be in the same condition and packaging as it was delivered to you, along with the proof of purchase
(the invoice and proof of delivery waybill documents).
Regards
Zelephi
REQ:***
Best regards,