1 reviews | Active since Jul 2010
Warranty is only a sales gimmick
I have more than 1 contract with MTN. My blackberry gave me problems and I sen it in for repairs via the Three Rivers branch. Before booking it in, one of MTN staff actually informed me that MTN tends to return most blackberry's. I confirmed whether I will need to pay anything to send my phone in. I was told that there would be a fee if it was damaged from my side and then there would be a fee. If it cannot be repaired, then MTN would send me a new device considering that this is under warranty. Knowing 100% that I had not incurred any damage to the device, I gladly sent the phone away. To my disgust, MTN wants to charge me R360 [approximate] and claim that I have damaged the devise. I find that they are easily passing the buck to me. How do I now prove against this strong standing service provider that I have not damaged it. Why does MTN claim to offer warranty when in fact it's just a sales gimmick. My device is still at MTN and my number *** D Mitchell. I need my device replaced with a working one - whether new or refurbished, and I don't seem to find any joy at MTN.
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
If the quote is rejected there is fee of R330.00 incl. vat applicable. This is a standard business rule.
The device/s will only be returned, provided that you have made payment in full of all applicable charges and service fees due to MTN. MTN reserves the right to dispose of Devices where Devices remain uncollected for a period of 90 (ninety) days or more or where you fail to make payment. MTN shall endeavour but shall not be obliged to give you notification of such disposal.
We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
If the quote is rejected there is fee of R330.00 incl. vat applicable. This is a standard business rule.
The device/s will only be returned, provided that you have made payment in full of all applicable charges and service fees due to MTN. MTN reserves the right to dispose of Devices where Devices remain uncollected for a period of 90 (ninety) days or more or where you fail to make payment. MTN shall endeavour but shall not be obliged to give you notification of such disposal.
We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***