1 reviews | Active since Sept 2014
Warranty Forfiet
I'm extremely disappointed and heartbroken at the way I was treated by MTN. I bought an iPhone 6 on contract in December 2014. The phone just stopped working two weeks back. I took it to MTN Service Centre in Midrand. they told me that I will need to pay R4000 before they can give me another phone because my phone had small dent. They didn't even check if the dent is related to the phone dying off. Because I could not afford R4000, I took my phone to iFix to be fixed. They told me the phone has motherboard and battery issues and they can't fix it. Now I am without a phone but I'm still paying monthly instalments to MTN. I really feel ****** off and disappointed. I have been MTN customer for more than 5 year and I'm extremely sad I was treated this way.
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly email us your IMEI number and we will investigate with our repair center.
Thank you.
Kagiso
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly email us your IMEI number and we will investigate with our repair center.
Thank you.
Kagiso
REQ:***