MM
Majara M
1 reviews | Active since Sept 2014
18 May 2015, 13:16
Warranty Forfiet
I wrote a report last week and Kagiso from MTN responded that I should email my IMEI number. But he did not provide the email address. Kindly provide the email address I can send the number to.
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MTN South Africa's replyOfficial
22 May 2015, 10:40Hello majaramj,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
You may request a loan handset, however this will depend on availability.
Thank you for the IMEI number ***. I will escalate your query to Kagiso and our HVRC to further assist you with a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Yahya
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
You may request a loan handset, however this will depend on availability.
Thank you for the IMEI number ***. I will escalate your query to Kagiso and our HVRC to further assist you with a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Yahya
REQ:***
MTN South Africa's reply22 May 2015, 10:40
Official
Hello majaramj,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
You may request a loan handset, however this will depend on availability.
Thank you for the IMEI number ***. I will escalate your query to Kagiso and our HVRC to further assist you with a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Yahya
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
You may request a loan handset, however this will depend on availability.
Thank you for the IMEI number ***. I will escalate your query to Kagiso and our HVRC to further assist you with a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Yahya
REQ:***