Warranty Dodgers

<p>Let me start by saying that I've been an MTN customer for a long time and my monthly spend on my 2 contracts is quite substantial. My last experience was a shocker, I got a new iPhone 6S Plus on contract in November 2015. It started having battery issues about 6 months later. I tried numerous times to call the 2 Canal Walk branches using the contact numbers listed on MTN's website to report the problem. I even left messages but no one bothered calling back. As the problem was intermittent, and also the fact that I have 3 kids and 2 companies to run, i never actually walked into the branch to report it, like all of us, i lead a very busy life. Well, the phone finally gave up the ghost in December, 1 month out of the actual warranty period. I was told to take it to the high value repair center which I did and later (after many attempts to find out what was happening with my phone), they told me the repair would cost R7500.....This after I repeatedly told them that no one bothered calling me back to advise the next step in getting my phone sorted while it was in warranty. So I went to their Facebook page and let me tell you that their response time is shocking and always the same answer 'your phone is out of warranty', again after explaining my situation over and over and over. Even after countless emails, always the same story. Finally a representative from the Canal Walk branch actually called me....to tell me the same thing. My experience, shocking, all I can say is us little people are not valued as clients. Choose wisely when selecting a provider and perhaps not MTN, who knows, maybe they are all the same. All I know is i don't treat my customers like this, I actually value every drop of business that comes my way!</p>