gD
gabriella D
1 reviews | Active since Mar 2015
04 Mar 2015, 13:56
WARRANTY ASSESSMENT - over 1 month & no feedback
My i phone 5c could not connect. I went to the Brooklyn branch as my phone is under warranty. The MTN consultant called a apple consultant to verify that my phone was faulty. They said I need to book my phone into the Woodlands branch. My phone got booked in for a warranty assessment on the 02/02/2015 and to date I still do not have a phone. I called the repair center yesterday and the only record they have is that my phone was couriered on 10/02/2015 from the woodlands branch. Their system has no record of where my phone is and the status of the warranty repair. To not have a phone or feedback for over a month is unacceptable!
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MTN South Africa's replyOfficial
16 Mar 2015, 07:27Hello gabriella dias ,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order to be assisted further, you will have to liaise with the repair centre directly on ***. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order to be assisted further, you will have to liaise with the repair centre directly on ***. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply16 Mar 2015, 07:27
Official
Hello gabriella dias ,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order to be assisted further, you will have to liaise with the repair centre directly on ***. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order to be assisted further, you will have to liaise with the repair centre directly on ***. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***