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Promise M

1 reviews | Active since Aug 2016

10 Aug 2016, 09:24

warranty assessment approval

<p>hello, i took my phone for warranty assessment in the beginning of july after it stopped working. . the warranty was approved and giyani mtn store at masingita mall was supposed to give ne a new phone but i have 3 weeks now they have been telling me that they dint have stock for Samsung galaxy s6 edge and they don't know when they wil get it.. olease help me because it is heartbreaking to be paying for the phone that i dont have, on top of that they not telling me something positive i wil even finish a month without a phone.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply11 Aug 2016, 18:22
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Please be advised that the matter has been escalated to the relevant management team for further assistance.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ: **********