warranty assessment

Re ***<br> Hi, I've booked in my bb passport at MTN Grand Central, Cape Town on 23/03/2015 for a warranty assessment cause it had a hardware problem. I included all the accessories and original contract when i booked it in at Ms Fatima Davids.<br> <br> The whole of last week i was in communication with her on the status of my device and was told that its on its way back from the repair centre in Midrand to Century City. She was just waiting on a call to authorise the issue of a new device. <br> <br> Until today im still waiting on any info regarding my device. I've been in communication with Ms V Pienaar at your Midrand repair centre via email and she informed me that my device was directly sent to their warehouse. She told me that i must ask Ms Davids to contact the warehouse for theres nothing she or the repair centre can do. In a later email she advised me to ask Ms Davids to contact the collections department to get to the root of the problem. Ms Davids however, insists that she send the device to the repair centre for a warranty assessment and insists that they must shed light on where my device is.<br> <br> By now im frustrated and fed up with the service ive been getting over the past 2 wks