Warranty
<p>Worst service provider ever calling them "****" is an understatement. i have a contract with them, after 7 months my phone stopped charging, so i take it in as it should still be under warranty, just to find out that they only offer a 6 month warranty where as the manufacturer offers a 1 year warranty, anyways the phone gets sent in for evalution, two weeks later i get a phone call to collect my phone and this useless excuse of a service provider wants to charge me R7 500-00 to fix my phone. as soon as possible my contract will be cancelled and i will be going to the ombudsman with this matter.</p> <p>absolutley utterly pathetic service. i would advise anyone not to ever use mtn.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***1
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***1
Best regards,
