1 reviews | Active since Jul 2016
Warranty????
<p>Phone handed in on 18th of June for under warranty repairs... today is the 13th of July.</p> <p>ZERO feedback... No timeframe of any kind... only EMPTY promises.</p> <p>I make one phonecall after the other to follow up... everytime I hold for a minimum of 30 min to speak to a consultant.</p> <p>Standard response... awaiting replacement???... Asked for any indication of a time frame... "NO"</p> <p>When will I get the phone?... "Can't say"...</p> <p>Will I receive a credit on my contract for the period of no service?... "NO" ????????</p> <p>Bad... bad... bad... </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that we have tried contacting you with no luck. The details of the handset have been left out i.e. the job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly. To enable us to assist, you need to provide us with the imei or job number under the review information section.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that we have tried contacting you with no luck. The details of the handset have been left out i.e. the job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly. To enable us to assist, you need to provide us with the imei or job number under the review information section.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ: **********