PM
Patrick M
1 reviews | Active since Feb 2015
18 Mar 2015, 07:46
Warrant on IMEI No. ***
MTN sold me a defective contract phone and are now refusing to repair the phone on warranty alleging that I physically damaged the phone. The phone was giving me problems that I send it for speaker problem to MTN and they fixed it, after 2 weeks when I collected the phone from them it gave the same speaker problem and charging problems I returned the phone and was inspected by there receiving clerk who made a report that it was in good condition but the repair team of MTN returned the phone without being fixed and revoked the warranty. The phone has 2 year warrant and I only have 26 months with the phone.
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MTN South Africa's replyOfficial
23 Mar 2015, 13:36Hello pomud,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The Limited Warranty does not apply to normal wear and tear or if any component of the hardware is opened or repaired by any person who is not authorised by the manufacturer and does not cover repair or replacement of any hardware damaged by misuse, moisture or liquids, proximity or exposure to heat, accident, abuse, neglect, misapplication, or defects due to repairs or modifications made by any person/s not authorised by the manufacturer.
The Limited Warranty does not cover physical damage to the surface of the hardware including cracks or scratches on the LCD screen.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.
Regards
Thabelo
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The Limited Warranty does not apply to normal wear and tear or if any component of the hardware is opened or repaired by any person who is not authorised by the manufacturer and does not cover repair or replacement of any hardware damaged by misuse, moisture or liquids, proximity or exposure to heat, accident, abuse, neglect, misapplication, or defects due to repairs or modifications made by any person/s not authorised by the manufacturer.
The Limited Warranty does not cover physical damage to the surface of the hardware including cracks or scratches on the LCD screen.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.
Regards
Thabelo
REQ:***
MTN South Africa's reply23 Mar 2015, 13:36
Official
Hello pomud,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The Limited Warranty does not apply to normal wear and tear or if any component of the hardware is opened or repaired by any person who is not authorised by the manufacturer and does not cover repair or replacement of any hardware damaged by misuse, moisture or liquids, proximity or exposure to heat, accident, abuse, neglect, misapplication, or defects due to repairs or modifications made by any person/s not authorised by the manufacturer.
The Limited Warranty does not cover physical damage to the surface of the hardware including cracks or scratches on the LCD screen.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.
Regards
Thabelo
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The Limited Warranty does not apply to normal wear and tear or if any component of the hardware is opened or repaired by any person who is not authorised by the manufacturer and does not cover repair or replacement of any hardware damaged by misuse, moisture or liquids, proximity or exposure to heat, accident, abuse, neglect, misapplication, or defects due to repairs or modifications made by any person/s not authorised by the manufacturer.
The Limited Warranty does not cover physical damage to the surface of the hardware including cracks or scratches on the LCD screen.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.
Regards
Thabelo
REQ:***