****WARNING****Don't do it ONLINE, just DON'T!

Whatever you do, do not do business with MTN online! I have wasted almost a month, many phone calls and a lot of frustration on this pathetic company. I wish I had the words to describe how disappointed I am at this moment. I will NEVER EVER again upgrade or do a new contract ONLINE. MTN ONLINE has been wasting my time since I app**** on 6 September 2020. I have been a loyal MTN customer for longer than I can remember. I chose to go to pay-as-you-go, which did not work, as I was forever without data or minutes. I chose a new phone online, because it will be SAFER and FASTER. LOL. That is where my problems started. The lady who phoned me to do the contract just said she will do a new contract when she saw I was on PAYG. She did NOT tell me that I would get a brand freakin new number! Then I had to fight with MTN and DSV to have the phone delivered, as DSV's Biometrics device did not work - ask the driver. He asked me to phone Fibi, as "this often happened". After the blaming game between MTN and DSV, they EVENTUALLY delivered my phone. I inserted my sim card and noted that I was still on PAYG. Oh wait, here is a new sim!!! Inserted the new sim, nope, does not work. I phoned Customer "Service"and was told to go RICA the sim in an MTN store. What is the use of doing things ONLINE????? So I went yesterday. Mask, write my details in their book, spray, temperate. Back home, nope, still not working. Phoned Customer "Service", got told that they cannot pick up the sim, not even the fact that it was RICA'd. I have to phone the activation line or got to an MTN store... I phoned only to be told that they do not work weekends..... Went BACK to MTN store at Metlife now... They can't help me, as they cannot even see the details of the contact / sim/ whatever. I must phone the activation line tomorrow. Tomorrow is 21 September 2020. If I had gone into a store, it would have been same day service. What the fff hell! MTN, can you PLEASE train your staff????????? I am sick and tired of hearing "they should have" between ONLINE and the store. The store even told me I SHOULD HAVE TOLD ONLINE that I want to keep my number. It should be freakin obvious in a modern world where everything is connected to you cell phone number!!!!!!! They SHOULD HAVE just asked me. I want my old phone number! And I want this contract to be sorted ASAP or cancelled. What a joke!