SM
Sibusiso M
1 reviews | Active since Nov 2010
05 Feb 2019, 12:56
Warning: MTN has increased call rates by 66% for contacts customers, mid-contract!!!
MTN has increase out of bundle call rates by 66% percent for customers who are on data only plans. Can you seriously open a contract with a provider who will increase their rates by 66% a few months into the contract? Do not sign up for contracts with MTN!!! They are dirty. Be warned.
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MTN South Africa's replyOfficial
06 Feb 2019, 12:16Good day Sibusiso
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note MTN reviews its pricing from time to time, in line with ICASA's regulations and approval. This is also stated on your subscriber agreement.
MTN always seeks to find a balance in effectively servicing our valued customers and maintain a pricing structure that will not dent our customer's pockets. Therefore we would encourage you to purchase and use our data bundles.
MTN always seeks to find a balance in effectively servicing our valued customers and maintain a pricing structure that will not dent our customer's pockets. Therefore we would encourage you to purchase and use our data bundles.
Warm regards,
Mazwi Zuma
Complaints Analyst
MTN South Africa's reply06 Feb 2019, 12:16
Official
Good day Sibusiso
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note MTN reviews its pricing from time to time, in line with ICASA's regulations and approval. This is also stated on your subscriber agreement.
MTN always seeks to find a balance in effectively servicing our valued customers and maintain a pricing structure that will not dent our customer's pockets. Therefore we would encourage you to purchase and use our data bundles.
MTN always seeks to find a balance in effectively servicing our valued customers and maintain a pricing structure that will not dent our customer's pockets. Therefore we would encourage you to purchase and use our data bundles.
Warm regards,
Mazwi Zuma
Complaints Analyst