***Warning*** MTN contract (Made for Me) free minutes catch

I would just like to warn everyone about the catch with the new MTN made for Me contracts that the anytime minutes have certain exclusions not stipulated or notified in the form of free minutes don't apply to land line calls.

I have been a MTN contract customer for many years and have been on many different contracts as they seem to revamp them every few years. On all my previous contracts (open line) I have never come across the issue of free minutes not applying to landline calls. I am aware about 086 numbers and international calls not applying to free minutes but not the landlines.

Since I upgraded to the new Made for Me contract I am being charged for landline calls although I have ample free minutes. I have queried this with numerous call center operators and they inform me that that is the case and is correct that free minutes don't apply to landlines.

The irony is that nowhere on the website advertising the contracts or even in the T&C's this is mentioned. The free minutes figure doesn't even have a note/asterix next to it to make you aware of certain exclusion being app****.

I even took it up with the MTN store where I upgraded and they have advised that it is a fault on my line as there isn't something like this that free minutes don't apply to landline calls and they have never heard about it. The call center operators are adament that free minutes have never app**** to landline calls. However, my itemised billing from the last few years can proof different. Other than landline calls, there are even other network numbers 072, 082, 060 numbers that I dial that are not coming from my free minutes but I am being charged for.

Examples from MTN website not saying anything about the landline exclusions. Even the first link shows that in bundle rates for landline calls there are no charges https://www.mtn.co.za/Pages/MTNMadeForMe-M.aspx https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Contracts&siteInformation=contracts https://www.mtn.co.za/Pages/termsandconditions.aspx?pageId=824 See the heading "MTN Made For Me Plans and Booster Bundles"

So now I am stuck with contract that the MTN store says has a fault on the line and the landline calls should come of the free minutes and the MTN call center operators saying this isn't the case and all is fine. I have logged a few queries but not getting anywhere. Even the store tried to assist. There is clearly a disconnect between the stores and the network but the customers have to foot the bill for as always and just take it...

Thanks MTN, my last contract with you.