LP
Leunis P
1 reviews | Active since Nov 2010
16 Jul 2019, 12:08
WARNING - DO NOT UPGRADE WITH MTN
WARNING - DO NOT UPGRADE WITH MTN unless you want 1) Your existing limits for calls in excess of bundles are set to ZERO, 2) the existing voicemail to be deleted and replaced with voicemail light whereby callers cannot leave any messages and 3) your profile PIN to be deleted.
All of the above happens as standard procedure and in spite of specifically requesting that nothing must be changed when doing the upgrade.
4 Days later, after 4 calls to MTN, spending more that 1 hour on the phone with managers Mervin and Vishane, receiving SMS's that the problems have been resolved my voicemail is still not working.
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MTN South Africa's replyOfficial
17 Jul 2019, 13:06 Good day Leunis Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The system reflects that the Voicemail service is active, we contacted you today and the call did go to voicemail.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
The system reflects that the Voicemail service is active, we contacted you today and the call did go to voicemail.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Best regards,
MTN South Africa's reply17 Jul 2019, 13:06
Official
Good day Leunis Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The system reflects that the Voicemail service is active, we contacted you today and the call did go to voicemail.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
The system reflects that the Voicemail service is active, we contacted you today and the call did go to voicemail.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Best regards,