1 reviews | Active since Jul 2016
WARNING Checking your phone in for MTN Technical assistance could leave you worse off!!!
<p>I checked in my 5 month old iphone 6 s due to a short battery life. 12 weeks, 3 rejections, 6 store visits later, they gave me back a DEAD phone. No life. Can't even access the data. I gave them a working phone. They returned a DEAD phone. MTN rejects all warrantee responsibility due to me having had the screen replaced through my insurance. Even if I accept that both the 6 month and 12 month warrantees are being nullified by my own repair, the problem remains that I am no longer in the same position I was when I started this process. I regret the day my handset went in for "Technical repair" with MTN. I signed it's death warrant.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********