Warning about MTN Shesha products and refund process

I am cautioning prospective customers against opting for MTN’s Shesha products. I was supp**** with a router that did not work. When I tried to return it at an MTN store, staff refused to take it back. Only after I escalated the matter publicly on LinkedIn did MTN arrange a collection. Since the device was collected, I have repeatedly requested a refund. I have provided every document MTN asked for, including my bank statement, the PayGate confirmation and proof of payment. Despite this, the refund has still not been processed. I am now being asked for an IRMS number which, they never gave me during collection. I never recieved anything like that from mthem or DSV. This experience has been both time-consuming and frustrating. In my view, MTN has not met reasonable consumer expectations for a non working products return and refund.

What I expect: Immediate processing of my full refund. Written confirmation of the refund and closure of the case. Until this is resolved, I cannot recommend MTN Shesha products or the associated customer service. Just stay away from them whether you are a student or individual you will be frustrated they will chow your money for something not working and will refuse to send you your money. They will start asking for things they never gave you during the return with their courier company.