WM
Wikus M
1 reviews | Active since May 2010
26 May 2015, 12:25
Wants to debit me after I've send multiple emails
Hi ,<br> <br> Please note debit order for May 2015 will be reversed because of my emails send to you 90 days 30 days and after expiry date to cancel my contract but was not done . If you want to challenge it please let me know so that my lawyers can contact you with the evidence .
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MTN South Africa's replyOfficial
01 Jun 2015, 11:28Hello WIM89,
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
As per our records of the 12/03/2015 the following e-mail was sent:
The termination date for the 2015-05-09
We require 30 to 90 days' notice for cancellation, for prepaid migration request must be sent after the termination date.
Kindly advise if you wish to permanently cancel the contract with the number or if you wish to retain the number as prepaid.
Best regards,
Thulile Mayeza
MTN Retentions
Reference Number: *** this was sent on the 12/03/2015 ***.
Please be advised that MTN is billing you one month in arears. Your invoice date is on the 13th of every month.You will be billed at the end of June for the bill run 13th April - 13th May 2015. was sent on 27/05/2015 REQ:27/05/2015.
We did not receive a request for the number to be transferred to Pre-paid or cancelled completely.
We trust you find this in order.
Regards
Jean
REQ:***
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
As per our records of the 12/03/2015 the following e-mail was sent:
The termination date for the 2015-05-09
We require 30 to 90 days' notice for cancellation, for prepaid migration request must be sent after the termination date.
Kindly advise if you wish to permanently cancel the contract with the number or if you wish to retain the number as prepaid.
Best regards,
Thulile Mayeza
MTN Retentions
Reference Number: *** this was sent on the 12/03/2015 ***.
Please be advised that MTN is billing you one month in arears. Your invoice date is on the 13th of every month.You will be billed at the end of June for the bill run 13th April - 13th May 2015. was sent on 27/05/2015 REQ:27/05/2015.
We did not receive a request for the number to be transferred to Pre-paid or cancelled completely.
We trust you find this in order.
Regards
Jean
REQ:***
MTN South Africa's reply01 Jun 2015, 11:28
Official
Hello WIM89,
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
As per our records of the 12/03/2015 the following e-mail was sent:
The termination date for the 2015-05-09
We require 30 to 90 days' notice for cancellation, for prepaid migration request must be sent after the termination date.
Kindly advise if you wish to permanently cancel the contract with the number or if you wish to retain the number as prepaid.
Best regards,
Thulile Mayeza
MTN Retentions
Reference Number: *** this was sent on the 12/03/2015 ***.
Please be advised that MTN is billing you one month in arears. Your invoice date is on the 13th of every month.You will be billed at the end of June for the bill run 13th April - 13th May 2015. was sent on 27/05/2015 REQ:27/05/2015.
We did not receive a request for the number to be transferred to Pre-paid or cancelled completely.
We trust you find this in order.
Regards
Jean
REQ:***
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
As per our records of the 12/03/2015 the following e-mail was sent:
The termination date for the 2015-05-09
We require 30 to 90 days' notice for cancellation, for prepaid migration request must be sent after the termination date.
Kindly advise if you wish to permanently cancel the contract with the number or if you wish to retain the number as prepaid.
Best regards,
Thulile Mayeza
MTN Retentions
Reference Number: *** this was sent on the 12/03/2015 ***.
Please be advised that MTN is billing you one month in arears. Your invoice date is on the 13th of every month.You will be billed at the end of June for the bill run 13th April - 13th May 2015. was sent on 27/05/2015 REQ:27/05/2015.
We did not receive a request for the number to be transferred to Pre-paid or cancelled completely.
We trust you find this in order.
Regards
Jean
REQ:***