1 reviews | Active since Jan 2014

26 Feb 2015, 15:59

wanted to keep prepaid number on the new contract

Week ago, I went to a MTN store at East Gate mall to apply for an additional contract. It was approved, when I went to collect my tablet, I told the consultant that I have an existing prepaid number that I would prefer to use for this additional contract, he told me that this new contract is a data contract, so I wont be a able to make voice calls. Due to his lack of knowledge about that, I accepted the new number and then went on to investigate if really I won't be able to make voice call in this tablet. To my surprise I was told that I can make voice calls on the tablet, I then went back to the store, and that same consultant told me that I'm already late because this number has been activated. He says I must I wait until my contract expires! ! It was a misunderstanding, there's nothing he can do now....because of that I must carry 3 phones now.<br> <br> all I want is to use my prepaid number *** on this new contract<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Mar 2015, 14:15
Official
Hello Mazzie1989,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.

Thank you.
Kagiso
REQ:***