Want to camcel my lime

I dont even want to give a star. I canveld a line in mtn store phoned and sending emails and even on sosial media. No lines were canceld my line is paid evry month and i refeuse .to pay a line that i dont use at all. It is 2 months now and it is not been canceled rjos is pethetic. No one wants me to to talk to the reagional but no wants to help me