DJ
Daniel J

1 reviews | Active since Jul 2014

25 May 2015, 23:03

Want refund of over R130

Due to the absolute bad service and attitude of mtn on prepaid no ***, which I had for over 13 years, it is along time, I had no other avenue to change to another provider - Telkom/8ta today. <br> Not long after request was made from Telkom on my behalf I received a sms from mtn requisting if this is correct. This was about 13h30 on todays date 25/05/2015 and a couple of hours later my sim was discontinued.<br> Telkom told me 72 hours to transfer and I did not expect mtn to close my sim so quickly. <br> There was stil an amout of R130 more or less on my pay as you go, and it is my money<br> Please transfer this credit over to *** my back-up mtn no. <br> If only on my complaines I had same day service or as quick response to close an simcard, this would never have happened<br> Surely you will not ***** my money as well

0
Replies (1)
MTN South Africa
MTN South Africa's reply01 Jun 2015, 12:15
Official
Hello Danie@Joshua,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

We would like advice that there is no carry over airtime when porting to a different service provide. As per Terms and Conditions of Porting, you lose your unused airtime, bundles and sms.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
REQ:***