1 reviews | Active since Mar 2015
want payment and more payment but do not deliver
<p>I am not even going to say much as I don’t want to repeat my story over and over and over!<br />Since April. I am regularly visiting your Bloemfontein and Mimosa Branch. Sending me from pillar to post!<br />I even went to JHB branch and after many promises they also did give me no feedback?</p> <p>My next step is ICASA and the consumer protection act to assist.</p> <p>The only feedback they give me is, the sales lady who signed my contract is not working there anymore so therefor no one knows my complaint.</p> <p>If MTN doesn’t want me as a customer I am more than willing to port out to another Network for better service. I have been with them for many years.</p> <p>Bottom line is: I DON’T GET MY MONTHLY DATA.</p> <p>Get a manager to contact me and sort ths out or then let me port out and NOT charging me another sent for anything.</p> <p>Ref numbers 721129, ********** , ********** . (if I want to follow up, Mimosa tells me they can’t….)</p> <p>How’s that for service?</p> <p>Please get a manager who knows what’s going on to contact me and sort out my contract. I will not set foot back in a store, they are unprofessional and there is no service.</p> <p>I am paying you money, deliver your side of the contract.</p>
Good day Nadia,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your number *** was provisioned with the 300 SMS bundle and 500 MB bundles on the 2016-10-03. A credit of R 1112.97 has been passed on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Good day Nadia,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your number *** was provisioned with the 300 SMS bundle and 500 MB bundles on the 2016-10-03. A credit of R 1112.97 has been passed on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
