CP
Carin P
1 reviews | Active since Dec 2012
09 Mar 2016, 10:16
Want me as client but treat me as ****
I was phoned by a consultant during office hours as I am working. I asked her to please get to the point. She told me if I am busy I shouldn't have answered my phone don't I think. If you want me to become a customer of MTN you should sort out your people recruiting your customers. I really don't appreciate people talking to me in that manner. I will keep on complaining about such situations till you sort out your personnel as this is unacceptable. I don't have an account with MTN and due to this I will NEVER become a client of MTN
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Replies (1)
MTN South Africa's replyOfficial
09 Mar 2016, 21:46Hello carinpool,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply09 Mar 2016, 21:46
Official
Hello carinpool,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***