MLR
Marie-Louise Le Roux
1 reviews | Active since Aug 2014
09 Nov 2015, 08:38
Want contract cancelled.
I complained previously about my upgrade that was done in October, I was advised that my contract was now fixed. My data bundle has not recharged on the 1 November. I have a 10GB contract. I am not happy with the service I have received since I was called to change my package. I want this contract cancelled as I can no longer struggle with this. I had assignments to submit and work to complete which I had to buy Vodacom data out of my pocket for. I have paid my monthly subscription for absolutely nothing. I will be taking this further.
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Replies (1)
MTN South Africa's replyOfficial
09 Nov 2015, 09:57Hello Louise27,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your provisioning date is the 14th of each month, you will be provisioned with a 10GB bundle on the 14th of November 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your provisioning date is the 14th of each month, you will be provisioned with a 10GB bundle on the 14th of November 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply09 Nov 2015, 09:57
Official
Hello Louise27,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your provisioning date is the 14th of each month, you will be provisioned with a 10GB bundle on the 14th of November 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your provisioning date is the 14th of each month, you will be provisioned with a 10GB bundle on the 14th of November 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***