wake up mtn
i went on mtn shop on Sunday and saw a deal on a Samsung s 8 plus and a gear fit pro 2 I have contacted mtn via social media and was told that someone would contact me nothing has been done as yet I want the deal as it shows on there mtn website mtn service is pathetic and disgusting a customer for more than 6 or 7 years gets treated as if they are nothing I spend over a R1200 a month with mtn and you don't even have the decency to contact me this is pathetic
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Replies (3)'s updateReviewer Update
13 Feb 2018, 14:44MTN ONLINE SHOP
's update13 Feb 2018, 14:44
Reviewer Update
MTN ONLINE SHOP
MTN South Africa's replyOfficial
13 Feb 2018, 20:33Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply13 Feb 2018, 20:33
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
's updateReviewer Update
14 Feb 2018, 15:47I was told this would be handed over to mike to sort out by the person who phoned me today and still have not gotten a call back again I am done with mtn I am taking you to the newspaper for false advertising
's update14 Feb 2018, 15:47
Reviewer Update
I was told this would be handed over to mike to sort out by the person who phoned me today and still have not gotten a call back again I am done with mtn I am taking you to the newspaper for false advertising