TB
Thinus B

1 reviews | Active since Oct 2010

12 Feb 2015, 12:00

Wake up MTN!!!!

Recently had 2 of my cell contracts migrated to MTN but migrated with additional services added to both accounts!!! Despite calling the call center, forwarding previous statements reflecting the fact that I never had these services as well as logging numerous complaints via their website, complaints email etc. the issues has still not been resolved. PS, both these numbers hasn't even been in use for over a year. Complaint reference numbers since December (***, ***,***)<br> <br> I though my previous provider has serious customer service issue but apparently MTN is so much worse!!! Luckily both contracts expires in the next 2 months.

0
Replies (1)
MTN South Africa
MTN South Africa's reply23 Feb 2015, 11:52
Official
Hello thinusb,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

According to our records, the BIS service and data bundle was removed from your account, the BIS was also credited.

Thank you
Wenzile Masina
REQ:***