1 reviews | Active since Jan 2015
WAITING TOO LONG FOR ORDER/LACK OF RESPONSE
I ordered two Apple iPhone 5s 16GB phones from MTN Kenilworth Centre, Cape Town on 7th January 2015. To date, I am still waiting for my order. No one at MTN Kenilworth Centre answers the phones or bothers to return my emails. When I went into the store to complain, she claimed she never received my email despite my receiving a delivery report for it. I asked her to find out ETA from warehouse and get back to me last Saturday when I was in the store. It's now Thursday and I still have not heard from her and she still hasn't bothered to answer my emails. Disgusting customer service !!! I am seriously considering switching service providers....such a shame since I've been a loyal MTN customer for 15 years now.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***