Waiting since 21 May for an upgrade handset to be delivered

Still waiting for a response from MTN on my email: Thu, Jun 10, 3:26 PM (1 day ago) to smecustomercare.za, EBUcorpsales

Hi Melissa No update from you / SME customer care / Sales / Saleegh or anyone else from MTN since your email No calls, No email, No contact from a courier company to notify me of a delivery in progress Nothing I phoned the number you quoted ( ***) today. After holding for almost 20mins, I was told they can't help me, I must call 135 135 couldn't help, put me through to another dept Spoke to a helpful lady (surname Rashid) who explained the upgrade had been finalised, so she couldn't see any detail. She tried to call Saeegh on 2 numbers. No answers. She undertook to do it and sent Saleegh an email - attached. This was 4 hours ago and we still have received no call / email etc I have no trust in Saleegh. Why should his (lack of) customer service change? I don't expect Sales to do anything - they haven't even followed up on your email - no-one has moved this forward after I escalated to you. I need this escalated to a specific person who will attend this matter and finalise it please. I want their direct contact number so I can work with them to finalise this and not have to spend my time being funneled through a call centre. I need a firm date when this phone will be delivered. Order was placed with MTN on 21 May!. I'm still waiting for a handset. Its just an upgrade on an existing business contract. Why is it so difficult??. Thanks

On Tue, Jun 8, 2021 at 2:42 PM SME Customer Care <***> wrote: Good day Joe,

Thank you for emailing Enterprise Support Services.

We have escalated the request to our sales department for assistance. If you do not get a response from them. You can contact our sales department at *** or ***.

We look forward to being of service to you in the future.