Waiting, signing, waiting and no feedback!!!!
I have 3 cell phone contracts, I have been paying every month and I have the Bank Statement and Proof of payments to prove it. I have been in contact with MTN to send me the Statements from April 2015 - current. They have asked me to sign documents. I sent the signed documents back. I have even been liaising with them on social media. But no luck with getting the statements to see when the stopped allocating my payments. Now 2 of my numbers have been handed over to legal department which is even worse to get hold of them. This is terrible service and I will not ever in my life take a contract with MTN ever again!!!!
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Log a new Complaint
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Log a new Complaint
REQ:***