Waiting Period on Device

Hi,<br> <br> My cell-phone (Note 4) went in for a warranty assessment at MTN on the 19th July 2015.<br> I emailed [Email Removed] for Feedback on my device on the 29th July 2015.<br> <br> *On the 31st of July 2015, i got an email stating the warranty was not approved. The device went in for ADH repairs and they are awaiting spares.<br> *On the same day, i was informed that this should be resolved by next week.<br> *4th of August i followed up and once again i was informed the device is still awaiting spares (After being informed that my device will be ready that week).<br> *The 5th Aug I then asked them for a realistic waiting period and to supply me with one of the managers contact details. I got a reply 2 days later (7th Aug) stating the Spares have been received the they are currently busy on the unit.<br> *The 12th I followed up again and was informed yet again they are awaiting Spares (After stating the device is being worked on, on the 7th AUG).<br> <br> All my follow ups from there has been \Awaiting Spares". I have been without a cell-phone phone for more than a month and i only had the phone for 1 day.<br> <br> This is really terrible service."""