1 reviews | Active since Nov 2012
waiting period long bad service
I upgraded in November last year to Blackberry 9720 at MTN. Phone gave problems and went back they said that they need to send it away for repairs but first need to see what the problem is and have to pay R350 to get my phone back if it needs repairs. What a mockery of MTN I told the I didn't have my phone so long so they said ok they will send it away its now almost 6weeks NO FEEDBACK and NO PHONE. Now they talking about backlog that is not the customers fault I am paying for a phone that I don't even have for that this is BAD for MTN 12years loyal customer but u are getting rediculous man. I want answers a new phone if needed and a gift for waiting so long may it be another phone cheap or not whatso ever because you truly need to look after your customers. SIES man
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Thank you.
Kagiso
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Thank you.
Kagiso
REQ:***