KM
Khanyisile M
1 reviews | Active since Aug 2013
06 May 2015, 15:25
WAITING PERIOD
I have trying to get hold of MTN for past 3 days and been holding for over an hour with no help but when i choose the option to upgrade they are do quick to answer. I need to place notice to cancel my contract and it looks like they will not help coz im cancelling and not taking up an upgrade. I contacted cell c 3 days ago their service is excellent they not worried about sales but give good customer experience
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Replies (1)
MTN South Africa's replyOfficial
19 May 2015, 12:02Hello khanyisile@1,
Thank you for your post.
Please accept our sincere apology for the delay in response and for any inconvenience caused. Its is not our intention to frustrate you.
To cancel your contract we require 30 days notice. Before notice is given please make sure all your data and airtime is used up as you will lose it once we cancel the contract.
Your contract expires on 2015-07-06.
Thank you
Regards
Michelle
Thank you for your post.
Please accept our sincere apology for the delay in response and for any inconvenience caused. Its is not our intention to frustrate you.
To cancel your contract we require 30 days notice. Before notice is given please make sure all your data and airtime is used up as you will lose it once we cancel the contract.
Your contract expires on 2015-07-06.
Thank you
Regards
Michelle
Best regards,
MTN South Africa's reply19 May 2015, 12:02
Official
Hello khanyisile@1,
Thank you for your post.
Please accept our sincere apology for the delay in response and for any inconvenience caused. Its is not our intention to frustrate you.
To cancel your contract we require 30 days notice. Before notice is given please make sure all your data and airtime is used up as you will lose it once we cancel the contract.
Your contract expires on 2015-07-06.
Thank you
Regards
Michelle
Thank you for your post.
Please accept our sincere apology for the delay in response and for any inconvenience caused. Its is not our intention to frustrate you.
To cancel your contract we require 30 days notice. Before notice is given please make sure all your data and airtime is used up as you will lose it once we cancel the contract.
Your contract expires on 2015-07-06.
Thank you
Regards
Michelle
Best regards,