RA
Rehaan A
1 reviews | Active since Aug 2011
14 Apr 2015, 10:06
Waiting over a year to stop being billed
I was told my contract termination date was 2014-02-07. and for over a year I have been continously billed every month. I was given a cancellation reference number of *** and still till today I am getting billed.<br> <br> I have tried emailing the [Email Removed] email address several times with no response.<br> <br> I tried calling the number but you can't reach it unless you are with MTN.<br> <br> This is absolutely ridiculous and unacceptable.<br> <br>
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MTN South Africa's replyOfficial
28 Apr 2015, 10:47Hello rehaan786,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, the contract was cancelled in April 2014. The last billing was on the 20 April which was debited on the 25 July 2014.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, the contract was cancelled in April 2014. The last billing was on the 20 April which was debited on the 25 July 2014.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply28 Apr 2015, 10:47
Official
Hello rehaan786,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, the contract was cancelled in April 2014. The last billing was on the 20 April which was debited on the 25 July 2014.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, the contract was cancelled in April 2014. The last billing was on the 20 April which was debited on the 25 July 2014.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***