WAITING OVER 6 MONTHS FOR A REFUND

Well where to start. I was previously a Nashua mobile client who migrated over direct to MTN. My contract for my iPad device and data was due for upgrade so I did not want a new handset and choose just a monthly data bundle. However my account was debited incorrectly for 3 months including the handset fee.<br> <br> I put a complaint in with MTN in April, I phone monthly following up on my refund due to me and each month am informed that it is being processed by their billings department and that the customer services agent has escalated my most recent call once again onto them.<br> <br> So we are now in October - 6 months later - and still it is \in progress"<br> <br> I have my account debited each month to pay MTN however it takes over 6 months for a refund which is entirely their mistake. <br> <br> I will keep you posted as I'm sure this won't be resolved by month 7 so watch this space for next month's follow up on my refund.<br> <br> SHOCKING SERVICE !!!"""