1 reviews | Active since Jun 2015
Waiting on sim swop for more than 5 day now...
<p>Good morning, i requested a sim swop on Sunday2/10/2016 at bluff mtn shop and they said there was a system error..they said they would escalate this, after escalating they said, this would be further escalted to engineers, We are now in the 5th day, I've had this number for 20 years, it's my life, my business number ( ********** 287), last night i started standby and I cannot be contacted on my speed dial if i leave the house, reference 1- ********** 6949, temp number ********** 255</p>
Good afternoon Sanele
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried calling you but the number was on voicemail.
Please visit the nearest MTN service centre, at uMnyandu or the Pavilion shopping centre. Take your ID document and they will gladly assist with the sim swap.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Lungi
REQ:***
Good afternoon Sanele
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried calling you but the number was on voicemail.
Please visit the nearest MTN service centre, at uMnyandu or the Pavilion shopping centre. Take your ID document and they will gladly assist with the sim swap.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Lungi
REQ:***
Hi (Lungi)
I dont undersatnd when you say you tried calling me and am on voice mail? which number, the mtn number is on voice mail, ofcos , thats my compalint. I am using a temp vodacom number ********** 255 (there is no voicemail nor misscol notification) andmy office number ********** 416 dur office hrs. I have been to two mtn shops since Sunday three times. The issue was escalated twice I have a reference 1- ********** 6949. The sim card is in my phone and it's not activated for 6 days now, thats my compaint. Speak to Petros at Bluff branch, he will tell you he has an error sim swoping my number, i have been with them 3 x already.
Hi (Lungi)
I dont undersatnd when you say you tried calling me and am on voice mail? which number, the mtn number is on voice mail, ofcos , thats my compalint. I am using a temp vodacom number ********** 255 (there is no voicemail nor misscol notification) andmy office number ********** 416 dur office hrs. I have been to two mtn shops since Sunday three times. The issue was escalated twice I have a reference 1- ********** 6949. The sim card is in my phone and it's not activated for 6 days now, thats my compaint. Speak to Petros at Bluff branch, he will tell you he has an error sim swoping my number, i have been with them 3 x already.