Waiting on refund from 3 June 2020

Good day.

I was told that my details were sent to the banking department for my refund and still no refund has been received and that was 7 days ago. This issue has been going on for over a month now. I have sent the proof that you requested 4 times and yet nothing has been done. I have asked for an agent to contact me and that was a month ago and no one has called. I received 2 Sms from Thobeka Maya on 15 June 2020 Then I received a reply on Hellopeter from the complaints management team Ishie asking me to send my banking details which i have done as well on 25 June 2020 and another on 29 June 2020 stating That my banking refund is being reviewed.The Other 2 Sms were from Nonkululeko Nkosi on the 14 July 2020 stating the same what they told me a month ago.

On Tue, Jul 7, 2020 at 7:27 AM Customer Care <***> wrote: Good day MOENIER,

Thank you for emailing customer care.

Please note an email has been send directly to banking department to complete the refund.

Kind Regards, Wiseman Zulu MTN SA

Reference Number: ***

--Original Message-- From: *** Date: 06/28/2020 10:51 AM To: *** Subject: Re: Contact us Query Contract Enquiry [#***]

I sent the proof to them them. What more do they want. I am really getting ****ed off cause I sent it and they keep on asking for the same ****ed thing that I sent twice.

On Sun, Jun 28, 2020, 09:05 Customer Care <***> wrote: Good day Moenier,

Thank you for your email

We sincerely apologize for the delayed response and for any inconvenience incurred. Please note the below response received from the banking department regarding the refund request, reference number: ***.

The Customer must provide the proof of payment for R5800.00 in order for the refund to be submitted.

Kind Regards, Prudence Ntuli MTN SA

Reference Number: ***

--Original Message-- From: *** Date: 15 Jun 2020 10:53 AM To: *** Subject: Re: Contact us Query Contract Enquiry [#***]

MTN pin is 4963 *** 94 Honeysuckle Street Lenetegeur Mitchells Plain 7785 Fnb cheque account ***

On Thu, Jun 11, 2020, 13:28 Customer Care <***> wrote: Good day,

Thank you for e-mailing customer care. For security purposes kindly fill in the details below for us to assist with your query.

MTN PIN

ID

Address

Bank Name/ or Type of account

E-mail address/ work telephone number

Kind Regards, Siphesihle Ngcobo MTN SA

Reference Number: ***

--Original Message-- From: *** Date: 11 Jun 2020 01:13 PM To: *** Subject: Contact us Query Contract Enquiry