YN
Yonwaba N
1 reviews | Active since Jan 2016
02 Feb 2016, 08:55
Waiting on my refund since 18th
Ref *** by Alice Van De Merwe given on the 18th Jan. I was happy by the fast responce I got however now it seems like I'm not getting my refund as was promised. It has been 2weeks now if not more and nothing is being transferred to my account. Can something be done?
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MTN South Africa's replyOfficial
03 Feb 2016, 09:11Hello Yonwaba2015,
Thank you for your post.
We apologize for any inconvenience incurred.
My information to you regarding the refund was incorrect and I do apologize for this. I only pick up that the line has expired only 2016-10-15 and you have paid early termination fee. The credit of R870.00 that I mentioned to you cannot be passed due to the early termination fee paid. The account reflect that the debit orders requested has been returned unpaid.
Again my apology.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
My information to you regarding the refund was incorrect and I do apologize for this. I only pick up that the line has expired only 2016-10-15 and you have paid early termination fee. The credit of R870.00 that I mentioned to you cannot be passed due to the early termination fee paid. The account reflect that the debit orders requested has been returned unpaid.
Again my apology.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply03 Feb 2016, 09:11
Official
Hello Yonwaba2015,
Thank you for your post.
We apologize for any inconvenience incurred.
My information to you regarding the refund was incorrect and I do apologize for this. I only pick up that the line has expired only 2016-10-15 and you have paid early termination fee. The credit of R870.00 that I mentioned to you cannot be passed due to the early termination fee paid. The account reflect that the debit orders requested has been returned unpaid.
Again my apology.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
My information to you regarding the refund was incorrect and I do apologize for this. I only pick up that the line has expired only 2016-10-15 and you have paid early termination fee. The credit of R870.00 that I mentioned to you cannot be passed due to the early termination fee paid. The account reflect that the debit orders requested has been returned unpaid.
Again my apology.
Kind Regards,
Alice van der Merwe
***