Waiting on Insurance department

My phone's screen cracked and i went to MTN Rosebank and they assisted me with the insurance claim procedure and that was in July and they advised that the insurance department will call me back and i could not wait so long for them and tried calling them but waited like for 30 minutes waiting for someone to assist me and till today nobody has called me or amde any form of contact and i am without a phone since then, so it makes one wonder why pay all these monies if you going to receive such disgusting service...I am really disappointed amd would not refer anyone to take up MTN as a service provider